The diary is full. The phone keeps ringing. You're working five or six days a week. Customers are waiting. From the outside, business looks excellent. So why do...

The customer shows you the problem. There's a damp patch on the ceiling. A socket doesn't work. The boiler keeps losing pressure. A door suddenly won't close pr...

After days—or sometimes weeks—of having work carried out, reaching the end of a project feels like a relief. The dust sheets disappear. Tools are loaded back in...

You arrive at the job. Open the van. And realise the one fitting you need isn't there. You know you bought some. You can picture the box. But is it in the works...

The tradesperson arrives at 10:15. They identify the problem. Twenty minutes later, it's fixed. The invoice is £95. And the obvious thought is: “£95 for twenty...

You switch on the bathroom extractor fan. It makes a noise. So it must be working. Right? Not necessarily. An extractor fan's job isn't simply to spin. It needs...

A new enquiry comes in. Good job. Good customer. Good price. There's only one problem. It's 55 minutes away. You could take it. After all, an hour's drive isn't...

You've asked three tradespeople to price the same project. The quotations arrive: £4,800 £5,600 £6,350 At first glance, the decision looks simple. One tradesper...

Ask a tradesperson what they do and you might get two very different answers. One says: “Pretty much anything carpentry-related.” Another says: “I specialise in...

You need somebody to work on your boiler. A company advertises itself as: “Gas Safe registered.” That sounds like exactly what you need. And it's certainly some...