A customer calls and says: “I need this wall replastered.” You arrive and discover the plaster is failing because there's an unresolved moisture problem. Anothe...

You've described the job and the tradesperson says: “I reckon you're looking at around £800.” Is that the price? Or just an indication? Later, you receive a doc...

You wake up on a cold morning and the bedroom window is covered in water. There are droplets across the glass. The bottom of the frame is wet. Maybe there's eve...

The phone is ringing. Your diary is full. You're working five or six days a week. Invoices are going out. From the outside, business looks good. Yet somehow the...

You've finished a job you're proud of. The workmanship looks great. The customer is happy. You take your phone out, snap one photograph and head home. Later, yo...

There comes a point every autumn when opening another window is no longer the problem. The house feels cold. The evenings are darker. And someone finally asks:...

You've found a tradesperson. They've visited the property. You've discussed the work. And now the quotation has arrived. The price seems reasonable. They're ava...

The job is finished. Tools packed away. Invoice sent. Customer happy. You move on to the next project. Then three days later, your phone rings. “Hi, you did som...

There is always another course. Another certificate. Another manufacturer training day. Another specialist qualification. Another accreditation somebody tells y...

The heating is on. The windows are closed. The thermostat says the room should be comfortable. Yet sitting on the sofa still feels like you're next to an open d...