Table of Contents
FixaTrader Ltd ("we", "our", "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you use our website, platform, or related services (collectively the "Platform").
01
Who We Are
FixaTrader Ltd operates an online platform connecting customers with verified tradespeople across the United Kingdom.
Data Controller
FixaTrader Ltd acts as the Data Controller for all personal data processed through this Platform. This means we determine how and why your personal data is used.
02
Information We Collect
Information You Provide
Account Details
Name, email address, phone number, and password when you register or submit a business claim.
Business Information
Company name, address, registration number, services offered, and other details you provide or that are publicly available.
Communications
Messages, reviews, ratings, photos, or other content you submit through the Platform.
Payment Information
Securely processed by Stripe. We do not store full card details.
Quote Requests
Project details, budget, timeline, location, and any supporting materials you provide.
Verification Documents
ID, certifications, insurance documents, and business registration papers for trader verification.
Information Collected Automatically
Device Information
IP address, browser type, operating system, device identifiers, and mobile network information.
Usage Data
Pages viewed, links clicked, search queries, time spent, referring URLs, and interaction patterns.
Location Data
Approximate location based on IP address. We do not collect precise GPS unless you provide it.
Information from Third Parties
Public Records: Business information from Companies House, trade directories, and official registers.
Analytics Providers: Aggregated usage data from Google Analytics and Microsoft Clarity.
03
How We Use Your Information
Platform Operations
Providing core functionality, fixing bugs, and enhancing user experience.
Business Verification
Processing claims, verifying ownership, and updating business listings.
Quote Facilitation
Sharing your project details with tradespeople so they can provide accurate quotes.
Payment Processing
Enabling secure messaging and processing payments through Stripe.
Fraud Prevention
Detecting and preventing fraudulent activity, spam, and security breaches.
Communications
Sending notifications, updates, marketing (with consent), and responding to enquiries.
04
Legal Basis for Processing
Under UK GDPR, we process your personal data based on one or more of the following legal bases:
Contract Performance
Processing necessary to provide our services and fulfill our obligations to you — e.g., facilitating quote requests, managing your account.
Legitimate Interests
Processing for our legitimate business interests — e.g., improving the Platform, fraud prevention, analytics — where not outweighed by your privacy rights.
Consent
When you explicitly consent to processing — e.g., marketing communications, cookies. You can withdraw consent at any time.
Legal Obligation
Processing required by law — e.g., tax records, responding to legal requests.
05
Publicly Sourced Information
Some business profiles on FixaTrader may be created using information available from public sources such as Companies House, trade directories, or official registers. These profiles help ensure completeness and accuracy of listings within the platform.
Your Rights: If you believe a profile contains inaccurate information or wish for it to be removed or updated, please contact us at [email protected].
06
Data Sharing & Security
We never sell your data
We only share personal data when necessary to provide our services, with appropriate safeguards in place.
We Share Data With:
Tradespeople You Request Quotes From
When you submit a quote request, we share your contact details and project information with the tradesperson so they can provide an accurate quote. This sharing is based on your explicit consent given when you check the GDPR consent box before submission.
Payment Processors (Stripe)
Stripe handles all payment transactions securely. We do not charge fees beyond Stripe's standard rates and do not store full card details.
Analytics Providers (Google Analytics, Microsoft Clarity)
Help us understand usage patterns to improve the Platform. Data is anonymised where possible.
Hosting & Infrastructure Providers
Cloud service providers that securely host our Platform and store data.
Security Measures
No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
07
Your Rights Under UK GDPR
You have the following rights regarding your personal data:
Right to Access
Request a copy of the personal data we hold about you.
Right to Rectification
Request correction of inaccurate or incomplete data.
Right to Erasure
Request deletion of your personal data (subject to legal obligations).
Right to Restriction
Request that we limit how we use your data in certain circumstances.
Right to Data Portability
Receive your data in a structured format to transfer to another service.
Right to Object
Object to processing for direct marketing or based on legitimate interests.
Right to Withdraw Consent
Withdraw consent for optional processing at any time.
Right to Lodge a Complaint
Complain to the UK's Information Commissioner's Office (ICO) at ico.org.uk.
How to Exercise Your Rights
Contact us at [email protected]. We will respond within one month. In complex cases, we may extend this by an additional two months.
08
Data Retention
We retain personal data only as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
Account Data
Retained while active + up to 2 years after closure (unless deletion requested).
Payment Records
Retained for 7 years to comply with UK tax and accounting regulations.
Reviews & User Content
May be retained indefinitely unless you request removal or they violate our Terms.
Analytics Data
Aggregated and anonymised data may be retained indefinitely for reporting.
After retention periods expire, we securely delete or anonymise your data so it can no longer identify you.
10
Children's Privacy
Our services are not intended for individuals under the age of 16, and we do not knowingly collect personal data from children.
If we become aware that we have collected personal data from a child under 16 without parental consent, we will take steps to delete that information as quickly as possible. Please contact us immediately at [email protected].
11
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or Platform features. The latest version will always be available on our website with the "Last updated" date clearly displayed.
For significant changes, we may notify you via email or through a prominent notice on the Platform.
12
Contact Us
For questions about this Privacy Policy, to exercise your data rights, or to make a data request:
[email protected]
Company
FixaTrader Ltd
Registered in England & Wales
We aim to respond to all privacy enquiries within one month.
© 2026 FixaTrader Ltd. All rights reserved.