Your privacy matters. Learn how we collect, use, and protect your personal information.
Last updated: February 23, 2026
FixaTrader Ltd ("we", "our", "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you use our website, platform, or related services (collectively the "Platform").
FixaTrader Ltd operates an online platform connecting customers with verified tradespeople across the United Kingdom.
FixaTrader Ltd acts as the Data Controller for all personal data processed through this Platform. This means we determine how and why your personal data is used.
We collect various types of information to provide and improve our services:
Name, email address, phone number, and password when you register or submit a business claim.
Company name, address, registration number, services offered, and other details you provide or that are publicly available.
Messages, reviews, ratings, photos, or other content you submit through the Platform.
Securely processed by Stripe; we do not store full card details.
Project details, budget, timeline, location, and any supporting materials you provide when requesting quotes.
ID, certifications, insurance documents, and business registration papers for trader verification.
IP address, browser type, operating system, device identifiers, and mobile network information.
Pages viewed, links clicked, search queries, time spent, referring URLs, and interaction patterns.
Approximate location based on IP address (we do not collect precise GPS unless you provide it).
Providing core functionality, fixing bugs, and enhancing user experience.
Processing claims, verifying ownership, and updating business listings.
Sharing your project details with tradespeople so they can provide accurate quotes.
Enabling secure messaging and processing payments through Stripe.
Detecting and preventing fraudulent activity, spam, and security breaches.
Sending notifications, updates, marketing (with consent), and responding to inquiries.
Under UK GDPR, we process your personal data based on one or more of the following legal bases:
Processing necessary to provide our services and fulfill our obligations to you (e.g., facilitating quote requests, managing your account).
Processing for our legitimate business interests (e.g., improving the Platform, fraud prevention, analytics) where not outweighed by your privacy rights.
When you explicitly consent to processing (e.g., marketing communications, cookies). You can withdraw consent at any time.
Processing required by law (e.g., tax records, responding to legal requests).
Some business profiles on FixaTrader may be created using information available from public sources such as Companies House, trade directories, or official registers. These profiles help ensure completeness and accuracy of listings within the platform.
Your Rights: If you believe a profile contains inaccurate information or wish for it to be removed or updated, please contact us at [email protected].
🔒 We Never Sell Your Data
We only share personal data when necessary to provide our services, with appropriate safeguards in place. Your information is never sold to third parties.
When you submit a quote request, we share your contact details and project information with the tradesperson so they can provide an accurate quote. This sharing is based on your explicit consent given when you check the GDPR consent box before submission.
Stripe handles all payment transactions securely. We do not charge fees beyond Stripe's standard rates. We do not store full card details.
Help us understand usage patterns to improve the Platform. Data is anonymized where possible.
Cloud service providers that securely host our Platform and store data.
We implement appropriate technical and organizational measures to protect your personal data:
Note: No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
You have the following rights regarding your personal data:
Request a copy of the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your personal data (subject to legal obligations).
Request that we limit how we use your data in certain circumstances.
Receive your data in a structured format to transfer to another service.
Object to processing for direct marketing or based on legitimate interests.
Withdraw consent for optional processing at any time.
Complain to the UK's Information Commissioner's Office (ICO) at ico.org.uk.
To exercise any of these rights, please contact us at [email protected].
We will respond to your request within one month. In complex cases, we may extend this by an additional two months.
We retain personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
Retained while active + up to 2 years after closure (unless deletion requested).
Retained for 7 years to comply with UK tax and accounting regulations.
May be retained indefinitely unless you request removal or they violate our Terms.
Aggregated and anonymized data may be retained indefinitely for reporting.
After retention periods expire, we securely delete or anonymize your data so it can no longer identify you.
Our services are not intended for individuals under the age of 16, and we do not knowingly collect personal data from children.
If we become aware that we have collected personal data from a child under 16 without parental consent, we will take steps to delete that information as quickly as possible. If you believe we have collected data from a child, please contact us immediately at [email protected].
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or Platform features.
The latest version will always be available on our website with the "Last updated" date clearly displayed.
For significant changes, we may notify you via email or through a prominent notice on the Platform. We encourage you to review this policy periodically.
For questions about this Privacy Policy, to exercise your data rights, or to make a data request, please contact us:
FixaTrader Ltd
Registered in England & Wales
We aim to respond to all privacy inquiries within one month.
© 2026 FixaTrader Ltd. All rights reserved.