The work is finished. The tradesperson has packed up. You’ve finally got the room back. Then, later that evening, you notice something. A small gap. A mark. A f...

You visit the property. Discuss the work with the person who contacted you. Agree what needs doing. Send the quote. They accept it. Everything seems straightfor...

The door used to close perfectly. Now you have to push it. Or lift the handle slightly. Maybe the top corner catches the frame. Perhaps it closes in summer but...

A customer calls about a problem. You spend 15 minutes talking them through it. They send six photos. You reply with a few possibilities. Then another video arr...

A thin line of sealant doesn't look particularly important. Until it fails. Around a bath, shower, sink or window, sealant often sits exactly where two differen...

You're booked for weeks. The phone keeps ringing. Quotes are waiting to be written. Customers want earlier dates. You're working evenings just to keep the paper...

You accepted a quote for £4,500. Work begins. A few days later, the tradesperson tells you there's another £600 of work required. Then something else appears. S...

It often starts with one tool. You buy a cordless drill. Then an impact driver that uses the same batteries makes sense. Then comes the grinder. Circular saw. M...

The kitchen was supposed to take two weeks. You're now halfway through week three. There are tools in the hallway, materials stacked in the spare room and parts...

The materials have been ordered. You've blocked three days out of the diary. Another customer has already been told you're unavailable. Then the message arrives...