Trade Insights

Trade Insights

Should Tradespeople Use Subcontractors? 10 Things to Consider Before Bringing Other Trades Onto a Job

You've been asked to quote for a complete bathroom renovation. The plumbing and installation...

Ahmed Mahamed · 13 min read

Trade Insights

Should Tradespeople Offer a Workmanship Guarantee? 10 Things to Consider Before Making a Promise

You've finished a job, checked everything and explained the work to the customer. They're...

Ahmed Mahamed · 12 min read

Trade Insights

When Should a Tradesperson Hire Their First Employee? 10 Signs Your Business Might Be Ready to Grow

You've spent years building your trade business. Your diary is full, customers are recommending...

Ahmed Mahamed · 11 min read

Trade Insights

Are You Running a Trade Business or Just Creating Yourself Another Job? 10 Signs Your Business Depends Too Much on You

You started your own trade business for a reason. Perhaps you wanted more control...

Ahmed Mahamed · 11 min read

Trade Insights

Who’s Actually Making the Decision? How Tradespeople Can Avoid Confusion When Several People Are Involved in a Job

You visit the property. Discuss the work with the person who contacted you. Agree...

Ahmed Mahamed · 10 min read

Trade Insights

When Does Being Helpful Become Unpaid Work? How Tradespeople Can Protect Their Time

A customer calls about a problem. You spend 15 minutes talking them through it....

Ahmed Mahamed · 10 min read

Trade Insights

“Why Does It Cost That Much?”: How Tradespeople Can Explain the Value Behind Their Work

You send the quote. The customer replies: “I didn't realise it would cost that...

Ahmed Mahamed · 9 min read

Trade Insights

“Someone Else Has Already Had a Go”: How Tradespeople Should Approach Inherited and Previous Work

The customer calls. They explain the problem. It sounds relatively straightforward. Then, somewhere in...

Ahmed Mahamed · 11 min read

Trade Insights

What Does a Professional Finish Actually Look Like? The Details Customers Notice After the Main Job Is Done

The new kitchen has been fitted. The boiler has been installed. The room has...

Ahmed Mahamed · 10 min read

Trade Insights

Finding the Fault Is Part of the Job: Why Good Tradespeople Don’t Just Replace the First Thing That Looks Broken

The customer shows you the problem. There's a damp patch on the ceiling. A...

Ahmed Mahamed · 7 min read

Trade Insights

Generalist or Specialist? Should Tradespeople Try to Be Known for One Type of Work?

Ask a tradesperson what they do and you might get two very different answers....

Ahmed Mahamed · 7 min read

Trade Insights

Sometimes the Professional Decision Is to Wait: When a Tradesperson Shouldn’t Start the Job Yet

The job is booked for Monday. You've allocated the time. The customer has taken...

Ahmed Mahamed · 7 min read