Customer Advice

Customer Advice

What If Your Home Improvement Project Can't Go Ahead as Planned? 10 Things Homeowners Should Know

You've spent weeks planning your home improvement project. You've chosen the materials, agreed on...

Ahmed Mahamed · 12 min read

Customer Advice

What If a Tradesperson Says You Don't Need the Work? How to Know When a Smaller Repair Is the Better Choice

You've decided the boiler needs replacing. Or perhaps the roof is beyond repair. The...

Ahmed Mahamed · 11 min read

Customer Advice

Something Doesn’t Look Right After the Job: What Should You Do Before Calling the Tradesperson Back?

The work is finished. The tradesperson has packed up. You’ve finally got the room...

Ahmed Mahamed · 11 min read

Customer Advice

The Job Is Taking Longer Than Expected: What Should You Ask Your Tradesperson?

The kitchen was supposed to take two weeks. You're now halfway through week three....

Ahmed Mahamed · 10 min read

Customer Advice

The Tradesperson Has Found Another Problem — What Should You Do Before Agreeing to Extra Work?

The floorboards come up. The tiles come off. The old boiler is removed. The...

Ahmed Mahamed · 10 min read

Customer Advice

Before the Tradesperson Leaves: 10 Things to Check at the End of a Home Improvement Job

After days—or sometimes weeks—of having work carried out, reaching the end of a project...

Ahmed Mahamed · 8 min read

Customer Advice

How to Compare Quotes From Tradespeople: 10 Things to Check Before Choosing

You've asked three tradespeople to price the same project. The quotations arrive: £4,800 £5,600...

Ahmed Mahamed · 7 min read

Customer Advice

“We’ve Found a Problem”: What Happens When a Tradesperson Uncovers Hidden Damage?

The quotation has been agreed. Work begins. Floorboards come up, tiles come off or...

Ahmed Mahamed · 7 min read

Customer Advice

Changed Your Mind Mid-Job? What Homeowners Should Know Before Asking for Extra Work

The work has started. Then you have an idea. “Actually, while you're here…” Perhaps...

Ahmed Mahamed · 7 min read

Customer Advice

Before You Say Yes: 12 Things to Check Before Hiring a Tradesperson

You've found a tradesperson. They've visited the property. You've discussed the work. And now...

Ahmed Mahamed · 11 min read

Customer Advice

Should You Pay a Tradesperson a Deposit? What Homeowners Should Know Before Paying

You've found a tradesperson. They've visited the property, discussed the work and sent you...

Ahmed Mahamed · 9 min read

Customer Advice

How to Describe a Job to a Tradesperson: The Information That Helps You Get a Better Response

You need a tradesperson. You find someone who looks suitable and send them a...

Ahmed Mahamed · 8 min read